Due to the increased volume of order requests, increased sanitation protocol in our warehouse, and shipping companies dealing with COVID19 health and safety issues, your order may face a delay reaching your home. Please utilize chat and email to contact our team, as calls have experienced long wait times. We continue to lend our full support to fighting COVID-19 together.

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Frequently Asked Questions

1. Do you bill in US or CDN currency?
All orders are quoted and billed in US Dollars.
2. Are you a real company?
We are a proud Canadian Company that has been in business since 2007. We ship thousands of orders daily and offer Paypal Secure Checkout. We are also a Google Trusted Online Store. Feel free to contact us at 1-800-611-8215 between Monday - Friday 10am - 6pm EST with any further questions or concerns.
3. What are your delivery times?
Delivery times are 6-8 business days for stock products and 7-10 business days for non stock products from the date the order is placed. The availability of each product is listed on the product page under "availability".
4. Why have you taken payment before my order has shipped?
All orders are billed at time of order placement. If the product ordered is a stock item, it will be shipped within 24-48 hours. If the product ordered is a non-stock item, it has been ordered from the manufacturer and will ship out in 3-5 business days.
5. Why hasn't my order shipped?
If the product ordered is a non stock item, it requires 3-5 business days to ship from our facility. The availability of each product is listed on the product page of each item under "availability". If a product is on back order from the manufacturer, you will be notified via email within 24- 48 hours of order placement.
6. Where do you ship from?
All lenses are shipped from Kanata, Ontario in Canada.
7. Are your lenses genuine?
All product is ordered directly from the manufacturers. You will be receiving the same product you would if ordering through your eye care provider. All product is 100% genuine.
8. What is your return/exchange policy?
We have a 365 day return/exchange policy. All product must be UNOPENED AND UNMARKED to be eligible for a return/exchange. Please email us at help@pscontacts.com for a return merchandise authorization and return or exchange instructions. In your email, please include your name, order number, reason for return/exchange and the number of boxes and prescription strength you will be shipping back to us so we can authorize the return.

All product sent back for a return or an exchange must be received in resale-able condition.

*** Please also note that if the lenses are part of a Dailywear 90 pack lens box, the 90 pack box must be sealed.
Exchanges: Customer is responsible for shipping cost for sending package back to us. We will cover cost of package being sent back out to you. No fees associated with exchanges.
Returns: Customer is responsible for shipping cost for sending package back to us . All returns will be charged a 10% restocking fee.
9. How can I cancel my order?
Please contact us at help@pscontacts.com or 1-800-611-8215 to cancel your order before it has shipped. If the order has been processed and billed, a 5% cancellation fee will apply.
10. Can you send me trial lenses?
Unfortunately, we are unable to provide you with trial lenses or recommendations. All contact lenses require brand specific prescriptions which your Eye Doctor must provide you with. If you would like to try a different type of lens than you currently wear, or try lenses for the first time, you must ask your Eye Doctor for recommendations and trial lenses. Since contact lenses come in various different sizes and types, you must be fitted for them to ensure they are the correct fit for you. We, as an online lens retailer are not qualified to offer trials or recommendations. We apologize for any inconvenience this may cause you.
11. My package is stuck in transit. What should I do?
Please contact our Customer Care Team at 1-800-611-8215 or email us at help@pscontacts.com so that we can contact USPS and initiate a claim to locate and deliver your package. This process can take 48-72 hours. Our Customer Care Team will keep you informed with any updates on your tracking via email. If the package is not recovered and delivered 3 weeks from the date the claim was initiated and USPS declares it lost, we can issue you a replacement package, if insurance has been purchased.
12. Where do I send my prescription?
Please email a copy of your prescription to rx@pscontacts.com or fax a copy to 1-888-254-5276. If you are emailing your prescription, please make the subject line of your email your order number. For faxes, please include a cover sheet with your order number. If you do not have a copy of your prescription, please email us at help@pscontacts.com with your Eye Doctor's name and phone number, the patient's full name, date of birth and your sales order number with us. We will contact your Eye Care Provider on your behalf to verify your prescription.
13. Why does it say shipping label created in Des Moines, Iowa? Why is there no movement on my tracking?
Please allow 2-3 business days after the shipping date for the tracking to become active. The lenses ship from Ontario to our holding facility in Des Moines, Iowa. Once the package clears U.S Customs and reaches there, it will be scanned by USPS. At that time, you will be able to see activity on the tracking number. You will receive your lenses 3-6 business days after the shipping date. We look forward to getting your lenses to you soon.
14. What happens if I receive defective lenses?
In the unlikely case that you receive a defective batch of lenses, we will require you to send us a picture of the LOT numbers on the contact lens box and copy of a valid prescription, if one is not on file already. We will reach out to the manufacturer to assess if the lenses received were faulty. This process can take up to 48 hours. If the manufacturer deems the product defective, they will assist us in providing replacements. Please contact us immediately if there is an issue with your lenses. If the manufacturer requests the product back for analysis, they will require at least 50% of the defective product back to issue a replacement at no cost. Please do not throw away the defective products. Please note that for defective lenses, we can only provide a replacement in the same brand and power originally issued. We cannot issue a refund for defective items. Please contact us directly for defective lenses and a Customer Care Representative will gladly assist you in resolving the matter.
15. Do you have any hidden fees?
We do not have any hidden fees. There is a mandatory processing fee of $2.99 for all orders and you have the option to insure your package for an additional cost of $5.99. There are no taxes on contact lenses as they are considered a medical device.
16. What is the processing fee?
The processing fee is a mandatory administrative fee to process all orders.
17. How do I check my order status?
You can login to your account and check your order status anytime after the order has been placed. Please also feel free to contact us at 1-800-611-8215 or help@pscontacts.com for a status update and a Customer Care Representative can assist you.
18. What does the optional insurance/Signature fee cover?
The insurance/signature fee ensures that you will have to be home to sign for your package and it will not be left at your doorstep or porch. The purchase of insurance will cover claims for missing, lost or incomplete orders. Claims must be initiated with USPS within 60 days of the order date. We are unable to assist in replacing packages after that time period has elapsed. If the tracking indicates the package has been delivered, insurance is not applicable. From the date USPS assigns a claim number, please allow up to 3 weeks for a resolution.
19. Can I apply more than one coupon code per order?
We can only accept one code per order. You can contact customer service at 1-800-611-8215 to calculate the code that would equate to a greater value of savings for you, if you have more than one code.
20. Why did i receive expired contact lenses?
We do not carry any lenses that expire before the year 2019. The date you are looking at would be the date the lenses were manufactured. Please refer to the date that is beside the hour glass for the expiration date. If you have any troubles locating this please contact us at 1-800-611-8215.
21. What are PC/Gaming glasses?
PC/Gaming glasses have many features that benefit your computer and gaming sessions. These include: Blue Light Filters – PC/Gaming lenses with blue light filters reduce the invisible harmful blue UV light and decreases eye strain. These lenses are optimized for screen viewing. Comfort - PC/Gaming glasses are made to be light and durable, meaning you can experience exceptional comfort even while wearing headphones. Material – Our PC/Gaming glasses display quality craftsmanship and utilize sourced titanium and acetate. Flexibility – Designed with your gaming needs in mind, our glasses are durable and strong to handle glasses mishaps.
22. What are the benefits of wearing PC/Gaming glasses?
PC/Gaming glasses are designed with your eye and overall health in mind. By blocking blue light, these glasses assist to:
  • Decrease your exposure to harmful blue light
  • Reduce your digital eyestrain and fatigue
  • Improve your comfortable focus
  • Help reduce negative impact on your sleep cycle
  • Decrease your risk and progression of cataracts and macular degeneration

23. When should I wear PC/Gaming glasses?
PC/Gaming glasses are not just for website developers or gamers. If you engage in any of the following activities, PC/Gaming glasses may be beneficial for you:
  • Social Media
  • Texting
  • E-Book Reading
  • Watching YouTube
  • Gaming
  • Watching TV

24. PC/Gaming Glasses lenses – Which lens color is right for me?

CLEAR: Clear protective and gaming lenses protect your eyes from blue (HEV) light, UV light, and glare from digital screens. The filtering of the blue light wave lengths occurs in the actual lens, so it is not a coating. Additional smudge-resistant anti-glare layers are applied to the lenses to further enhance your wearing experience.

AMBER-TINT: Our proprietary Amber tinted protective computer and gaming lenses increase image contrast and helps your eyes cope with digital screens in dimly lit areas. They also protect your eyes from blue (HEV) light, UV light, and glare from digital screens. The filtering of the blue light wave lengths occurs in the actual lens, so it is not a coating. Additional smudge-resistant anti-glare layers are applied to the lenses to further enhance your wearing experience.

25. What is your exchange/refund policy on PC/Gaming glasses?

PSContacts’ No-Risk Guarantee offers a forty-five (45) day exchange/return policy (from the day the glasses are received) and a one (1) year warranty against all manufacturers’ defects.

*Manufacturers’ defects: refers to defects originating from the manufacturing process such as defective hinges. Any ‘wear and tear’ from normal usage or harm stemming from product accidents or misuse are not considered Manufacturers’ defects.

26. What is your return/exchange procedure on PC/Gaming glasses?

Contact our customer care team by calling or emailing with your name, order number, and the reason for a return. A Return Merchandise Authorization (RMA) and return procedure details will then be given to you. This RMA number is to be written within the “address to” section of your return.

While PSContacts provides a one-time pre-paid label for your return shipment, we do not accept liability for any product that becomes damaged during transit.

Any exchange or refund that meets guidelines will be credited after confirmation of the product and all associated packaging has been returned in their original condition.

27. How long will it take for my PC/Gaming glasses to ship?

All PC/Gaming glasses will ship from our warehouse within 4-9 business days.

28. Eyeglass Adjustments and Adaptation

You may require minor adjustments to the fit of the glasses from an optician for optimal comfort and vision.

PSContacts’ optical labs verify your prescription and lens details before they are sent to you. It is common that the adaptation to any prescription lenses (even if it has not changed) may take up to 21 days of full-time wear.

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